Shareholder enquiries
Phone
Shareholder helpline: 0371 384 2432
For outside the UK please call: +44 121 415 7047
Lines are open: 8:30am–5:30pm Mon-Fri
General registration helpline
Phone: 0371 384 2030
Lines are open: 8:30am–5:30pm Mon-Fri
Post
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Investment Manager
Phone
Phone: 020 7227 6000
Fax: 020 7227 6003
Lines are open: 9:00am–5:00pm Mon-Fri
Email: info@frostrow.com
Post
Ecofin Global Utilities and Infrastructure Trust plc
25 Southampton Buildings
London
WC2A 1AL
How can I complain?
Contact
Frostrow Capital LLP
25 Southampton Buildings
London
WC2A 1AL
Alternatively, complaints may be raised electronically using the email address info@frostrow.com.
Should you have a complaint about advice received in connection with your investment, please contact your financial adviser in the first instance.
In the event of a complaint being received, we commit to providing an initial acknowledgement within five business days of receipt. We also commit to a written response within eight weeks of receiving a complaint. Every effort will be made to respond within these time-frames. If this is not possible, we will provide an indication of when a written response can be expected.
Recruitment scam warning
Please be aware that a number of individuals are falsely claiming to recruit on behalf of some of our investment company clients, for example by posing as an employee or Non-Executive Director and posting fake online job advertisements for administrative staff.
You should not respond to any such approach or advertisement and any subsequent 'employment contract' will be invalid.
If you become aware of a suspicious approach or advertisement, please contact info@frostrow.com.